Refund policy

Order Cancellation
We know plans can change. If you need to cancel your order, here is how it works.

- Within 24 hours: You can cancel your order within 24 hours of placing it, as long as it has not yet shipped.
- After 24 hours: We will do our best to cancel your order for as long as it has not left our warehouse. Once an order has been processed and dispatched, it can no longer be cancelled.
- Orders already shipped: Once your order is on its way to you, it cannot be cancelled or intercepted. When your parcel arrives, you may be eligible to return it under the terms below.

To request a cancellation, email us at info@themuslinloom.com as soon as possible, including your order number. We will confirm your cancellation by email. Approved cancellations are refunded in full to your original payment method.

30-Day Return Policy
We offer a 30-day return window, starting from the date your order is marked as delivered by the shipping carrier. To be eligible, your item must be unused and unwashed, in its original condition and in its original packaging. Proof of purchase is required.

How to Start a Return
All returns must be pre-approved. Please do not send any items back without authorization: unapproved returns cannot be accepted or refunded.

1. Email us at info@themuslinloom.com with your order number and the reason for your return.
2. Our team will review your request and, if approved, send you a Return Authorization email with further instructions.
3. Once you receive your Return Authorization, ship the item back to us in its original packaging. The item must reach our return facility within the 30-day window. We do not provide return shipping labels. Returns must be sent to the warehouse address provided in your Return Authorization email.

99-Night Guarantee
Enjoy complete peace of mind with our exchange-based 99-night guarantee. If your Muslin Loom blanket tears, splits or shows a defect in materials or workmanship during normal use within the first 99 nights, we will replace it with a brand-new one, free of charge, you simply cover the shipping fees.

Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, email photographic evidence to info@themuslinloom.comwithin 30 days of delivery. We will send a replacement at no cost.

Undeliverable or Refused Parcels
If an order cannot be delivered because the customer provided an incorrect or incomplete address, or if the customer refuses the parcel and it is returned to us, an administration fee of 30% of the order value will be deducted from the refund.

Refunds
Once your return has been delivered to us and inspected, we will notify you by email of the approval or rejection of your refund. If approved, the refund will be credited to your original payment method. Most banks process refunds within 3-7 business days.

Late or Missing Refunds
If you have not received your refund, please first check with your bank. If it still has not appeared, contact us at info@themuslinloom.com and we will provide an Authorization Number you can share with your bank for tracking.

Thank you for choosing The Muslin Loom.